Petro home heating oil

477 W John St
Hicksville, NY 11801
(877) 745-7687

I hardly ever compose reviews and do this only once I have one thing good to express. We switched oil/propane businesses to Petro after having already been with 2 other individuals within my city. The Petro i take advantage of is in RI; I inhabit MA. I've only good items to state about their service/tech division. Which means starting with the solution supervisor, Norman, and including every technician that's worked on my boiler. The ability using the final one, Alan S (Wn840), caused us to write this review. Seriously, it absolutely was like having a knowledgable buddy taking care of the boiler. Mention customer service! This could appear corny making up, but the dudes at Petro do feel like "family". Yes, for every organization it really is about the main point here, but I feel with Petro additionally it is about customer care, and therefore maintaining the customer pleased is of paramount significance for them (certain, you might argue, that can help their main point here). But i'd believe each goes far above what exactly is considered standard customer support. Through the minute you make a call to Petro, you know they're there that will help you (they get back your phone calls immediately, plus they arrive asap. There's nothing the often-found corporate "delays" and other problems an individual runs into (like maybe not showing up, perhaps not coming back calls, not resolving difficulty, etc) Both Alan as well as the solution manager Norman (who provided me with his direct number and told me to phone him anytime) went out of the means last week to fix a problem, that ought to have-been a straightforward 45 min. work but wound-up opening pandora's box therefore ended up being an all time work. Alan's pleasant, calming, knowledgeable, caring, get-the-problem-solved-no- matter-what-or-how-long-it-takes attitude made myself decide I would personally be a person for a lifetime. And I believe that employees are just since stellar as his or her businesses, plus this case, it was Norman. So, thank-you, Norman and Alan (WN840) and all the others (Pv744Bob, lest I forget him). I can't imagine lacking Petro (or a service contract. It's well worth every buck then some). Thank-you, dudes.

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